Every project starts with a written, fixed-price quote covering scope, deliverables and timeline. Work begins only once that quote is accepted, either in writing or by payment of the agreed deposit. Anything outside the agreed scope — extra pages, additional revision rounds beyond your package, new features requested mid-project — is treated as a variation and quoted separately before we proceed. This protects both sides from scope creep and surprise invoices.

Projects are typically billed on a milestone basis — commonly 50% deposit to begin work and the remaining 50% on completion, before final files, domain or hosting access are handed over. Larger builds may be split across additional milestones, which will be set out in your quote. These figures are indicative; your specific payment schedule is confirmed in writing before work starts. Invoices are payable by the due date shown; we reserve the right to pause work on overdue accounts until payment is received.

On full and final payment, ownership of the completed deliverables — the website design, code, domain name and hosting account (where purchased through us), and any custom software built for you — transfers to you. Domains and hosting accounts are registered in your name from the outset wherever the platform allows it, so you are never locked out of your own assets. We do not hold logins hostage as a collection tactic.

Until a project is paid in full, all design files, code and other work product remain the intellectual property of Graphica Pro Artistry and may not be published, deployed to a live domain, or used commercially. Any stock imagery, fonts, plugins or third-party licences used in your project remain subject to their own licence terms, which we'll disclose where relevant.

Each website package includes a set number of revision rounds, detailed on our pricing page and in your quote — for example, two rounds at Starter level, three at Business level, and revisions until approved at Growth level. A revision round means feedback collected and returned as a single batch of changes; requests sent in a continuous trickle over weeks are not treated as one round. Additional revision rounds beyond your package can be purchased at our standard hourly rate.

Hosting and care plans, SEO retainers, and Google Ads management are billed month-to-month with no lock-in contract, unless a fixed-term arrangement has been explicitly agreed in writing (for example, to lock in a discounted rate). You may cancel an ongoing service with 30 days' written notice. If you cancel a hosting or care plan, we'll work with you to transfer your site to alternative hosting; see clause 8 for what happens if a care plan lapses without notice.

If you cancel a project after work has started, you are liable for payment covering the work completed to that point, calculated against the milestone schedule in your quote. Any deposit paid is non-refundable once work has commenced, as it covers time and resources already committed to your project. We may also cancel a project where a client fails to supply content, feedback or payment required to continue after reasonable follow-up, in which case the same milestone-based payment applies.

If an ongoing hosting or care plan lapses without a cancellation request, we'll contact you before taking any action. A site hosted with us that remains unpaid may eventually be suspended to protect our infrastructure, but we will always give reasonable written notice first and help you export or transfer your site rather than deleting it outright.

We take reasonable care in everything we build, but we can't guarantee specific business outcomes such as search rankings, ad performance or sales, since these depend on factors outside our control. To the maximum extent permitted by Australian law, our liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim. Nothing in these terms excludes any consumer guarantee you're entitled to under the Australian Consumer Law that cannot lawfully be excluded.

We treat information you share with us about your business as confidential and use it only for delivering your project. We're also happy to sign a mutual non-disclosure agreement before a project starts if your business requires one.

These terms are governed by the laws of Victoria, Australia, and any dispute arising from them will be handled in the courts of Victoria.

Questions about these terms can be sent to info@graphicaproartistry.com.au or to our studio at 12 Dimboola Rd, Broadmeadows VIC 3046.